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FISH MATE Frequently Asked Pond Pump Questions:
Q. How often do I have to clean my pump?
A. Due to our innovative design, our pump does not have to be cleaned as often as other pumps. Brushing of debris from the outside of the case will be occasionally necessary dependent upon pond conditions and water. A more thorough clean will be required once or twice a year. The foam should only be fitted to the pump if the customer is using the fountain option. This will require cleaning more often, but due to our outer case design, this is still less than many competitor's foams.

Q. How expensive are they to run?
A. Fish Mate pumps are designed to be extremely cost-efficient. Our medium pumps if run over five years can give a saving of up to $509 in comparison to our competitor. Our large pumps over the same period can provide an amazing saving of $1222 when compared to a similar pump!

Q. What size solids can the pump handle?
A. Our medium pumps are designed to handle solids to 1mm, whereas the large pumps as supplied will handle solids to 1.5mm. If required, sections of the large pump casing may be cut away to allow solids handling of up to 12mm.

Q. Will my pump harm wildlife in my pond?
A. The outer strainers on all Fish Mate pumps are designed to be wildlife friendly by passing particles of a 1.5mm maximum size through. The strainer covers on the large pumps can be modified as above, to let larger particles pass through if required. Our pumps also draw the pond water in from a larger area than many of our competitors which minimizes the pull, and allows wildlife to escape the flow more easily.

Q. Are Fish Mate pond pumps electrically safe?
A. Yes they are. Remember that Fish Mate pumps have passed all of the appropriate national and international safety regulations - they are UL and BEAB approved, and have a proven track record of safety.

Q. What are the advantages of ceramic bearings and polymer shafts?
A. The whole range of Fish Mate medium pumps have a unique combination of ceramic bearings and polymer shafts to give the pumps maximum service life. The Fish Mate large pumps have been designed to use very large ceramic shafts and bearings which give these high-powered pumps superior life.

Q. Can the pump be used in 6" of water?
A. We do not recommend using any Fish Mate pump in less than 12" of water as pond water this shallow can fluctuate greatly and is at risk of freezing. Fish Mate pumps must not be run dry.

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Contact Information:

Telephone:       1-888-838-4017

Fax:                1-877-878-6813

Mail Address:  Just Liners, Inc.

P. O. Box 79

Bogota, TN 38007

We accept all all major credit cards, personal or certified checks and wire transfers.

© 2001 Just Liners, Inc. All Rights Reserved.

Shipping is not included in product prices unless otherwise specified.

We only ship within the 48 U.S. Continental States.

We do not ship internationally due to stricter customs regulations.